collection%20of%20old%20books_edited.jpg

BIDDERS Q&A

Everything You Need to Know

How do you become a bidder?

Our online platform Equip-bid that hosts our online auctions using state of the art security to protect all our bidders.

  1. Go to www.equip-bid.com 

  2. Create Account with 5 Questions

  3. Get your assign bidder ID #

  4. Card will not be ran unless you WIN!


Previewing Your Items 

We welcome bidders to make an appointment with an associate to preview the lot before you bid if you would like a closer then the description and photos provided show. 

That being said, refunds will not be given for condition of item. It is bidders responsibility to inspect the lot before bidding. 

Scheduling a Pick Up Time 

  1. Sign in and View Dashboard 

  2. Click on Invoices 

  3. Find the Auction and select Schedule Pick Up Time  

  4. Pick a time on the date provided 

  5. Make sure to bring packing and wrapping supplies for all winning items. ​

Missed or Did Not Schedule Pick Up

Refunds will not be issued if you do not make your scheduled time slot made available at the end of every auction. As soon the auction ends you will be able to view the auction on your dashboard, next to your invoice will be a blue schedule pick up time button.   

If you need help scheduling or have questions about scheduling before end of pick-up date contact us at 913-634-5909


Abandoned Lots 

 If your items are not picked up or contact has not been made with Abigail before end of load-out, items will be deemed forfeited. Our items are held in private estates and our access to property is limited after our services on load-out day are commenced. 

 

NATIONWIDE SHIPPING

What You Need to Know

Shipping is not available after end of load-out. 

How do I arrange shipping?

Email -treasurenesthelpdesk@gmail.com

an associate will be with you within 24 hours.  

  • Send Copy of Paid Invoice 

  • Confirm Shipping Info

How is Shipping Priced?

Shipping prices are determined by weight, size of package, and handling required for items shipped. USPS is standard for pricing. 

When are items shipped?

Packages are shipped out on Tuesdays and Thursdays before 1:00 pm.

Tracking is Sent Via Text

 Invoices MUST be paid in full before items will be removed from estate for shipping. 

How do I Pay for Shipping? 

          

treasurenesthelpdesk@gmail.com